How can we help?
Questions about your subscription, account, or the app — we respond within 24 hours.
Common Questions
How do I cancel my subscription?
On iPhone: go to Settings → your name → Subscriptions → Emergency Briefcase → Cancel Subscription. On Android: open Google Play → tap your profile → Payments & subscriptions → Subscriptions.
I was charged but my premium access isn't showing.
Open the app and go to your Profile. Tap "Restore Purchases." This syncs your subscription status. If the issue persists, email us at support@vegasbrownmd.com with your receipt.
Can I use the app on multiple devices?
Yes. Sign in with the same account on any device. Your progress and subscription sync automatically.
I forgot my password.
On the login screen, tap "Forgot Password" and enter your email. You'll receive a reset link within a few minutes.
How do I request a refund?
Refunds are handled by Apple or Google depending on your platform. Visit reportaproblem.apple.com for iOS purchases, or contact Google Play support for Android.
I found a medical content error.
Email us at support@vegasbrownmd.com with the case name and the specific concern. All content is reviewed by an emergency medicine physician.